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Support Services

From time to time, you may find that you are in need of assistance. In an effort to meet your needs, we have provided you with several resources. Live support is now available from 9 a.m. until 5 p.m. Central Standard Time. You may still submit a support ticket at any time by clicking the link below.


  • Online Support Ticket System     (Create Support Ticket now)
  • Frequently Asked Questions     (Go there now)
  • Integrated User Guide (from the menu bar in the program, choose "Help>Contents" or "Help>Massage Office User Guide"
  • Massage Office Professional 2016 screenshots and videos  (Go there now)

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Live Help and Training - Get your question answered FAST!

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Personal Telephone/Web Conference Training/Support Session now available with ISC Technical Support Services.

Technical Support (error messages, software functionality issues, installation assistance, etc.) is always free of charge.

Ongoing training, training new staff, report customization, etc. is provided at $25.00 per incident (60 minutes maximum). Ask the Geek Squad how much they charge for the same thing! We attempt to help all of our customers for as low a cost as possible. If we can answer your question in a few minutes, we probably won't even charge you. When you call, a qualified Island Software Company Support Technician will address your questions and assist in training you to use the software. All this is done via telephone while you are logged in to a live web conference. This way we can actually SEE your screen while you are getting your questions answered. It's like we're right there with you! This service is not limited to questions or issues with our products. We will help you with any problem you have with your computer! Simply contact us at 877-384-0295, choose 2 for support and we will set up an appointment for you. All pre-purchase web conferences are free.

Users of retired versions of Massage Office (e.g. MOPro v1), call toll-free 877-384-0295.